Customer Service
Medical Baseline Program
For Qualified Medical Needs
More of your household’s energy can be billed at the lowest rate if someone in your household has a qualified medical need that requires additional electric use. This program is available for those who require the use of life support equipment and for certain medical conditions. You can obtain an application for this program by calling BVES at 1-800-808-BVES(2837). A certification from a doctor, physician assistant, or nurse practitioner will be required and you must be a full time residential customer.
Download the Pacific ADA Center's Emergency Power Planning Fact Sheet for people who use electricity and battery dependent assistive technology and medical devices.